RS
Roelof S
1 reviews | Active since Feb 2011
03 Feb 2022, 10:49
No Confirmation for settlement of vehicles
I settled both my vehicles, and its not reflecting on the website portal and I am not receiving any confirmation or paid up letter. I need this confirmation ASAP and when phoning no one is there to assist. I keep holding the line and then it just cancels the call
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
03 Feb 2022, 11:51Dear Roelof S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Feb 2022, 11:51
Official
Dear Roelof S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
RS
Roelof S's updateReviewer Update
03 Feb 2022, 20:24Ok so after they contacted me.. said I must submit proof of payments, which I did, and now no response and my accounts still not reflecting the settlement after paying over half a million rand into their account. How long does it take
RS
Roelof S's update03 Feb 2022, 20:24
Reviewer Update
Ok so after they contacted me.. said I must submit proof of payments, which I did, and now no response and my accounts still not reflecting the settlement after paying over half a million rand into their account. How long does it take
RS
Roelof S's updateReviewer Update
04 Feb 2022, 06:54Problem solved and the settlements are now reflecting
Thank you very much
Thank you very much
RS
Roelof S's update04 Feb 2022, 06:54
Reviewer Update
Problem solved and the settlements are now reflecting
Thank you very much
Thank you very much