No concern for customers

3 Weeks later and we are still struggling to get our money back from Wesbank. Endless emails and correspondence even with a promise of proof of payment yesterday. Payment was apparently done by the bank but no reflection of the money anywhere. This is extremely upsetting since no reason was given as to why the Bank are holding on to the money. Empty promises and given the run around for money which is legally ours. Do not make the same mistake as we did and fall for quick responses on complaints, this company does not care. This bank does what suits them , least they care as to what damage they do by holding on to much needed money. Due to this we are unable to go through with buying another vehicle. Pathetic to say the least.