NO COMPASSION WHATSOVER!

IF ONLY THERE WAS THE OPTION OF GIVING A ZERO STAR RATING !!!!!!! I AM HIGHLY INFURIATED BY THE "WE DON'T GIVE A **** ABOUT YOUR SITUATION ATTITUDE" RECEIVED BY WESBANK. TO DATE MY ACCOUNT IS IN SLIGHT ARREARS DUE TO MY INDUSTRY NOT BEING ABLE TO OPERATE FOR 16 MONTHS NOW BUT EVERY SINGLE MONTH A PAYMENT TOWARDS MY ACCOUNT IS MADE. MY ARREARS AMOUNT IS UNDER 2MONTHS YET I RECEIVE THREATS FROM YOUR TRACER ABOUT COMING TO COLLECT THE VEHICLE EVEN THOUGH FOR THE PAST FEW MONTHS I HAVE BEEN HONOURING THE MONTHLY INSTALLMENT AND BEEN MAKING AN EFFORT TO PAY EXTRA TOWARDS THE ARREARS BUT THAT MEANS ABSOLUTELY NOTHING TO WESBANK. THEY DON'T GIVE A DAMN EVEN THOUGH THEY SEND RESPONSES SAYING THEY SYMPATHIZE WITH YOUR SITUATION AND THEY DO UNDERSTAND WHAT YOU ARE GOING THROUGH - WHAT UTTER NONSENSE!! I HAVE NOW BEEN ASKED TO LET THEM KNOW HOW I AM GOING TO BRING THE ACCOUNT UP TO DATE AND OUT OF ARREARS - I SENT THEM WHAT IS REALISTIC FOR ME TO ACHIEVE DURING THESE TOUGH TIMES - AN ADDITIONAL R700 PER MONTH ON TOP OF MY MONTHLY INSTALLMENT TOWARDS THE ARREARS. THE RESPONSE I RECEIVED IS THAT BASICALLY, THAT IS NOT GOOD ENOUGH AND THE ARREARS NEEDS TO BE BROUGHT UP TO DATE WITHIN 3 MONTHS SO THAT AMOUNT ON TOP OF MY MONTHLY INSTALLMENT! ABSOLUTELY NO COMPASSION HAS BEEN SHOWN AT ALL HERE EVEN THOUGH I AM TRYING MY UTMOST BEST SO WHERE DOES THIS NOW LEAVE ME AS A WESBANK CLIENT WHO WANTS TO MAKE AN ARRANGEMENT BUT IS THEN TOLD ITS SIMPLY NOT GOOD ENOUGH??