NO COMMUNICATION - USELESS SERVICE - WASTE OF TIME

I app**** for Vehicle Finance with Wesbank via their online application process on the 31st of Jan 2020. (Because this is what the call center agent recommended).

I eventually managed to email though my docs on the 4th and not via the online portal, because Wesbank wants 3 months Payslips, but one can only upload one doc. Makes NO sense........anyway, I called Wesbank to find out if my documents were received and the call center agent confirmed this and advised that my information had to be verified, which should take 24 hours.

I called Friday the 7th Jan 2020 to get an update on my finance and was told that someone would call me back the same day. I received a text from the seller Saturday evening (8 Jan 2020), informing me that the vehicle was sold.

DO YOU HAVE ANY IDEA THE TIME AND MONEY I SPENT ON SECURING THIS DEAL????? PHONECALL AFTER PHONECALL...

I've now wasted a week waiting for Wesbank to finalize my application and ended up losing a FANTASTIC deal. I then received a POINTLESS email on Friday, apologizing for the delay. TOO LITTLE TOO LATE...

Had I known Wesbank was this USELESS...I would have contacted my OWN bank to get finance.

I WANT Wesbank to REMOVE the enquiry from my ITC record, because all Wesbank was good for, was a mark against my Credit Score. I will find finance with a bank who actually care about potential future customers.

Thanks for NOTHING....