No communication

I have paid off my account, I urgently needed a paid up letter.

I called wesbank 2 weeks ago to request that they close my account and was made believe that my account was being closed and to be finalised on the 12 March.

12 March account still open

14th March i called in and was told that by the way, I had made extra payment that Wesbank needed to refund me and until the refund was done they will not be able to close account ( Who told me, I couldn't have guessed)

Now, what is funny is that out of the R188 000 that i was owing them that was paid in, they require proof of payment from me of the extra R450. But no one bothered to tell me before i made the call.

Ok Monday i sent mail with the proof of Payment. We are on Wednesday....... No one has said anything, i do not even know whatever i had sent as proof of payment has been accepted or rejected