1 reviews | Active since Oct 2016

03 Jul 2023, 09:04

No Communication

I've informed WesBank to stop the debit order as settlement was paid via the service@wesbank email alias. No reply even after the third mail. So obviously the amount was then debited, whereby I sent another request for refund. No response.... I've then tried the contact number with the self help option, whereby you just get cut off after the ID number insertion.

Now have to waste more time by reporting WesBank on this social media platform. PS. Thank you Hellopeter for providing this service

0
Replies (2)
WesBank
WesBank's reply03 Jul 2023, 09:22
Official
Dear Eben Griffiths, 
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution
's update07 Jul 2023, 12:37
Reviewer Update
Wesbank complaints department managed to assist, all sorted. Thank you