1 reviews | Active since Sept 2013
NO COMMUNICATION
Wesbank and Patrick Walker is a joke.
No feedback, always in a meeting. Cannot even give me feedback for an approved application. I am closing my FNB account too, due lack of service if this is the way they conduct any of their services.
It has been a 192 hours later without any communication from the marketer (Patrick Walker). I have taken the time to phone in 5 times and have spoken to various agents, and they all state that Patrick Walker is the agent it is assigned to. No option for me to speak to a team leader after holding on for 19 minutes (again, all of them in a meeting). There is NO communication whatsoever from him, although various messages have been left with Katlego, and Gloria for feedback.
I app**** with MFC and the gave me approval right the next day, the only reason I resisted was to see if I could get a better interest rate through my own bank. I app**** 15 minutes apart with MFC and Wesbank. In the meantime my application has expired with MFC due to the lack of service with Wesbank.
The seller of the car is getting annoyed with me, where it is not my fault that it is taking so long.
My business is more important to others than to Wesbank.
WesBank Service Resolution
WesBank Service Resolution
I had to bring it under your attention because you are losing out on business - If my application was treated this way how many others are there struggling with the same issue.
You need speak to the marketer it has been assigned to. As if today, there has still not been any feedback. Patrick Walker does not have the capacity to take on any new applications, rather re-route to someone who has the capacity.
No need to be in contact with me any further, as I have managed somewhere else.
I had to bring it under your attention because you are losing out on business - If my application was treated this way how many others are there struggling with the same issue.
You need speak to the marketer it has been assigned to. As if today, there has still not been any feedback. Patrick Walker does not have the capacity to take on any new applications, rather re-route to someone who has the capacity.
No need to be in contact with me any further, as I have managed somewhere else.