HP
Hennie P
1 reviews | Active since Sept 2013
10 Mar 2016, 14:11
No call backs and lies
Phone the call center for my quadbike papers. As soon as i gave the firste line of the adres i got cut off. This happens 4 times. Every time i did every thing including confirming my phone number for security purposes.<br> If you call back you start from scratch. They have everything thou would not call back!!!<br> Then i got a customer satisfaction survey and rate them the worst ever!!<br> Now they call me back and suprise suprise They aparantley send the papers a while ago. When i ask for proof of this it is not possible.<br> Thanks a lot wesbank!!!!<br>
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WesBank's replyOfficial
15 Mar 2016, 11:42Hello Henniepine,
Thank you for your concerns highlighted allowing us to investigate your matter. A representative from our customer service centre has communicated with you regarding the matter and we have clarified that your documents were released to you in 2011 already. We have also explained the process should you require a duplicate and the costs associated.
We trust that you find this in order.
Kind regards
WesBank
Thank you for your concerns highlighted allowing us to investigate your matter. A representative from our customer service centre has communicated with you regarding the matter and we have clarified that your documents were released to you in 2011 already. We have also explained the process should you require a duplicate and the costs associated.
We trust that you find this in order.
Kind regards
WesBank
WesBank's reply15 Mar 2016, 11:42
Official
Hello Henniepine,
Thank you for your concerns highlighted allowing us to investigate your matter. A representative from our customer service centre has communicated with you regarding the matter and we have clarified that your documents were released to you in 2011 already. We have also explained the process should you require a duplicate and the costs associated.
We trust that you find this in order.
Kind regards
WesBank
Thank you for your concerns highlighted allowing us to investigate your matter. A representative from our customer service centre has communicated with you regarding the matter and we have clarified that your documents were released to you in 2011 already. We have also explained the process should you require a duplicate and the costs associated.
We trust that you find this in order.
Kind regards
WesBank