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madslouw M
1 reviews | Active since Apr 2017
23 Jan 2023, 09:32
NO ASSISTANCE WESBANK MATERNITY LEAVE
WESBANK
After logging a payment arrangment query on Wesbank's website, and a phone call from Wesbank it is clear that Wesbank is not assisting women on maternity leave with any form of payment arrangements / breaks,
WEsbank's solution is to still let me pay 50%, for 3 months not 4, then expects the full premium month 4, AND my account will show in arrears etc AND ON TOP OF THIS, add this to my installments after my four months.
Surely for a bank that exists so long.... and I have been an FNB customer for more that 20 Years, issues like Maternity leave should've had a plan or solution all ready.
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Replies (1)WesBank's replyOfficial
23 Jan 2023, 09:56Dear Madelein L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply23 Jan 2023, 09:56
Official
Dear Madelein L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
