No assistance to settle my account

My car was written off and paid off in full by my insurance on the 6th of March. A week later when I was trying to purchase a new car and needed to make sure that the old one was not still reflecting, i called Wesbank and was given a run around of note, from this department is not handling the case, to been given the wrong numbers to call and finally leaving messages for the person handling my claim in legal who has to date never returned my call. When another person from legal finally assisted i was informed that they did not receive any payment from the insurance and i must send proof of payment, which i did and emailed to Wesbank on the 13th and received a message that i would get a response within 36 hours, to date i am still waiting for that response and after having checked on-line and seeing that the account is still open and will debit on the 25th, i am now on a brand new level of upset. This is exactly why i choose not to finance my new car with Wesbank, this is the kind of incompetence and bad service that no one needs in their live. Sies!