No Assistance from Wesbank

Dear Wesbank,

Last year I was retrenched and it took my almost a year to find employment (in the interim I notified your call center and updated them as to the status of my situation). When I found employment, I emailed your call center and asked them to update my banking details so that I could resume payment immediately - I didnt receive any feedback. During the last two months I have been in contact with Nivash Bhagwandhin. He informed me that I have to pay 70% of the outstanding amount otherwise my car would be repossessed. In turn, I told him that for being unemployed I dont have that amount of cash to pay. I have emailed him back with possible payment plans etc and have to date not received feedback (last email was sent to him 14 August 2017). I am not disputing the fact that I owe Wesbank money, I really want to make arrangements with Wesbank to repay and continue paying for my car. I have had a fantastic credit history with Wesbank since the age of 21 (and never defaulted on a payment until last year). Please can someone contact me so that we can come to an agreement?

Inge Oosthuizen