No Assistance

Dear Wesbank, I recently had a vehicle of mine written of, Tuesday this week (05/09/2017) the insurer stated that they paid over the balance of the amount to settle my account with you, stating payment should reflect within 48 hours. Since Thursday i've been attempting to get hold of the person that is handling my account, to find out whether the balance has been settled, i've been told that this person is on a tea break, that they are currently taking a different call, that they have sent urgent emails to them, yet no one has come back to me. I have personally spent over 200 rand on phone calls attempting to call them and it is really frustrating that no one else can assist me