DB
David B
1 reviews | Active since Mar 2009
19 Mar 2025, 13:03
no answer from switchboard
A few months back I tried to report about R 800 *****ulently used on my credit card. After about 3 attempts and having waited at least 20 minutes for NO response on each attempt I just dropped it. Today I want to report my card as lost and I waited for 20 minutes + again before I dropped the call. Their telephone service is hopeless. Whoever is in change of reception should get fired immediately as this is their clients first interaction with the bank and it is disgusting to say the least.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
19 Mar 2025, 13:11Dear David Brown
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply19 Mar 2025, 13:11
Official
Dear David Brown
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's replyOfficial
19 Mar 2025, 13:15Dear Mr Brown
Your reference number is CRSE56AD. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Braiden Govender
***
Best regards,
WesBank's reply19 Mar 2025, 13:15
Official
Dear Mr Brown
Your reference number is CRSE56AD. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Braiden Govender
***
Best regards,