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I send request to wesbank asking them to send me a duplicate of the registration documents of a vehicle I've already paid the amount that they requested R 365 so that I can go and collect the documents myself I was informed that it will take about five days and pay the amount last week Wednesday already. And on the automated reply of the email that I sent the information or the proof of payment with it said that a consultant will get back to me in two working days I gave them the company's registration number as the subject hoping that they will be able to pick up the account now to my surprised I get an email no calls no nothing stating that they cannot assist me because they don't know what I'm looking for I just don't understand why somebody can just pick up a phone and call me because I don't constant constantly check my emails I just got an email now stating that the kind of cyst me and I desperately and urgently need that document because the vehicle has been ****** and I need to send it to the insurance it's been off all day is so it means that I'll only get the documents next week Monday this is so unprofessional from wesbank and I'm not happy with your service. I have paid the amount as soon as I can as I was at first and I don't know why should I beg them to give me the documents of the vehicle because the car is even paid off and I paid that amount so should I beg them to get what is rightfully mine even after I have paid them this is so pathetic and this is a poor poor customer service from wesbank I'm very disappointed