HH
Hailey H
1 reviews | Active since Jun 2015
05 Jun 2015, 09:54
NEVER SWITCH BANK ACCOUNTS
I did a debit switch over with FNB and wesbank didn't want to make it an easy process from the start next thing you guys don't take the money when it's supposed to go off because of *********** people at wesbank then I have to pay extra money cause wesbank doesn't know what they doing.
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WesBank's replyOfficial
09 Jun 2015, 08:59Hello Hailey1234,
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. it is therefore extremely disappointing when we fall short of this goal as this does not speak to our service ethos.
Direct has been made to convey these sentiment and to confirm that the charges referenced herein have indeed been reversed in lieu of that which was confirmed. The appropriate corrective measures have been implemented to prevent any similar occurrences.
We hope that our intervention was satisfactory and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. it is therefore extremely disappointing when we fall short of this goal as this does not speak to our service ethos.
Direct has been made to convey these sentiment and to confirm that the charges referenced herein have indeed been reversed in lieu of that which was confirmed. The appropriate corrective measures have been implemented to prevent any similar occurrences.
We hope that our intervention was satisfactory and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply09 Jun 2015, 08:59
Official
Hello Hailey1234,
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. it is therefore extremely disappointing when we fall short of this goal as this does not speak to our service ethos.
Direct has been made to convey these sentiment and to confirm that the charges referenced herein have indeed been reversed in lieu of that which was confirmed. The appropriate corrective measures have been implemented to prevent any similar occurrences.
We hope that our intervention was satisfactory and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. it is therefore extremely disappointing when we fall short of this goal as this does not speak to our service ethos.
Direct has been made to convey these sentiment and to confirm that the charges referenced herein have indeed been reversed in lieu of that which was confirmed. The appropriate corrective measures have been implemented to prevent any similar occurrences.
We hope that our intervention was satisfactory and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank