pM
phoenix M
1 reviews | Active since Sept 2012
01 Oct 2015, 08:04
NEVER HAD A GOOD SERVICE FROM WESBANK
On the 2nd of September i switched from paying cash to debit order. An agreement was sent by Wesbank. The agreement was that my debit orders will go through on the 29th of every month, fortunately i get paid on the 26th. Today is the first of October and the debit order has not gone through. There are sufficient funds in my bank account. the next thing i know DCA commission will be added to my account when it's not my fault. <br> <br> i am not impressed with how Wesbank conducts its business and how they treat black customers.
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WesBank's replyOfficial
02 Oct 2015, 10:11Hello Phoenix Moteke ,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. The respective management have communicated with you to clarify what your actual due date is, as well as the fact that DCA fees are not applicable in this instance. Furthermore, we were unable to establish or confirm that the agents you had discussions with previously were racially abusive in any form, however should you wish for us to pursue the matter further, kindly provide the details in respect thereof.
We trust that your matter has been dealt with to your satisfaction.
Kind regards,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. The respective management have communicated with you to clarify what your actual due date is, as well as the fact that DCA fees are not applicable in this instance. Furthermore, we were unable to establish or confirm that the agents you had discussions with previously were racially abusive in any form, however should you wish for us to pursue the matter further, kindly provide the details in respect thereof.
We trust that your matter has been dealt with to your satisfaction.
Kind regards,
WesBank
WesBank's reply02 Oct 2015, 10:11
Official
Hello Phoenix Moteke ,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. The respective management have communicated with you to clarify what your actual due date is, as well as the fact that DCA fees are not applicable in this instance. Furthermore, we were unable to establish or confirm that the agents you had discussions with previously were racially abusive in any form, however should you wish for us to pursue the matter further, kindly provide the details in respect thereof.
We trust that your matter has been dealt with to your satisfaction.
Kind regards,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. The respective management have communicated with you to clarify what your actual due date is, as well as the fact that DCA fees are not applicable in this instance. Furthermore, we were unable to establish or confirm that the agents you had discussions with previously were racially abusive in any form, however should you wish for us to pursue the matter further, kindly provide the details in respect thereof.
We trust that your matter has been dealt with to your satisfaction.
Kind regards,
WesBank