AH
Adriaan H
1 reviews | Active since Sept 2012
22 Sept 2025, 12:09
NEVER GET A RESPONSE
I sent Wesbank a email on the 19/08/2025 and as of today 22/09/2025 I have received NO response. This is now about my 4th email to *** that has received no response. I have requested a simple answer as to why I can't upload or edit the picture on Website or app. This is not the 1st time I have had zero response to my emails, in the past I have requested information etc. and got no reply. What is the point of giving a email address if nobody responds. What is going on with this company, do they think they are above their customers. I am a long standing customer, but the lack of service is making me think of moving my business, seen they don't need the business or customer anymore.
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Replies (2)
WesBank's replyOfficial
22 Sept 2025, 12:30Dear Adriaan Hanekom
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply22 Sept 2025, 12:30
Official
Dear Adriaan Hanekom
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
AH
Adriaan H's updateReviewer Update
01 Oct 2025, 13:39I got a call from Wesbank support over a week ago, explained the situation and they told me they will get back to me in the next 48 hours. 48 hours has long come and gone and nothing has been done. When is this going to be sorted out, I am not willing to wait weeks for this to be resolved. Either I get support, or I will look at moving my business to a company that can and is willing to help me.
AH
Adriaan H's update01 Oct 2025, 13:39
Reviewer Update
I got a call from Wesbank support over a week ago, explained the situation and they told me they will get back to me in the next 48 hours. 48 hours has long come and gone and nothing has been done. When is this going to be sorted out, I am not willing to wait weeks for this to be resolved. Either I get support, or I will look at moving my business to a company that can and is willing to help me.