SM
Siphesihle M
1 reviews | Active since Feb 2023
24 Feb 2023, 17:43
NEVER BEEN SO FRUSTRATED! STAFF IS VERY UNHELPFUL!
The frustration I felt dealing with this company is something I've never experienced before!! I app**** for vehicle finance online on the 15th of January. I was requested to send my documents, I sent all of them. I was told it would take 2-3 business days to verify them. I still have not heard a word from them! I have been on the phone with the call centre for a week and all they've been doing is sending me from pillar to post! I'm so frustrated, I actually start crying when I'm getting ready to call them!
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Replies (2)
WesBank's replyOfficial
27 Feb 2023, 08:02Dear Siphesihle M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply27 Feb 2023, 08:02
Official
Dear Siphesihle M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
SM
Siphesihle M's updateReviewer Update
06 Mar 2023, 13:42Tina I've been trying to get a hold of you since Friday, to no avail. I had felt some hope but it's swiftly dwindling.
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Siphesihle M's update06 Mar 2023, 13:42
Reviewer Update
Tina I've been trying to get a hold of you since Friday, to no avail. I had felt some hope but it's swiftly dwindling.