pM
philip M
1 reviews | Active since Aug 2016
03 Apr 2019, 15:49
Never a Wesbank fan again
The most shocking customer service ever. From the lowest staff member to the manager of the settlement department. 8-9 phone calls a day, numerous emails on a daily basis, and still no reponse. Tried the web site complaints unit as well, and keeps telling me my phone number is incorrect. Is this a ploy
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WesBank's replyOfficial
04 Apr 2019, 08:10Dear philipmanggos,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9011D.
Regards,Neo SitholeWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9011D.
Regards,Neo SitholeWesBank Service Resolution
WesBank's reply04 Apr 2019, 08:10
Official
Dear philipmanggos,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9011D.
Regards,Neo SitholeWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9011D.
Regards,Neo SitholeWesBank Service Resolution