Need assistance with account, no resolution

I accidentally paid money into my car account. I called in and spoke to someone who said that the debit order will not come off this month and I can just pay the difference.<br> <br> I keep getting messages now about registering and sending through proof of payment. I work. I cannot get time off to go the bank.<br> <br> The registration on the website does not work, I have tried at least 4 times.<br> <br> Why am I jumping through hoops for assistance.<br> <br> I see I have some missed calls on my phone. They could be from Wesbank... who knows, since it says it's a private number. I cannot call back.<br> <br> I cannot call the call center since the last time I spoke to someone it was 'resolved' as I mentioned above. And I have been getting SMSs that show this isn't resolved.