Need an information regarding the car

I have been sending emails back and forth and calling to every email and phone number that I find for Wesbank but nothing is clear. Zuziwe Zakwe can you please communicate with me because I have been given your contacts but I can't reach you as the line keep telling me to leave my contact , it's so frustrating when you need information but you can't reach the right channel. And lastly I made a payment on the 12th but the current statement still shows stress.