natis: Not Action timeously in service

Wesbank you guys should either remove the lie of 3to 5 business days to have natis documents delivered or the department who deals with it needs to be reviewed ,hundreds of people complain we had done a request for natis documents on the 28th of June its now the 13th of July a whole 3 weeks later/11 business days later multiple follow ups to no avail, clearly lying to your customers ,this is false adverti*****t no sense of urgency , and frankly a uninterest once your customers have paid up their vehicles because why would you care since you have received their money so why should you worry that is the mentality shown but this absolutely poor customer service

kindly refer to section 41 of the consumer protection act: Goods can also not be marketed with the promise that the necessary service, maintenance or repair facilities or parts are readily available for or within a reasonable period if that is not true and advertisers cannot promise that any service, part, replacement, maintenance or repair is needed or advisable if that is not the case.