1 reviews | Active since Jul 2018
NATIS Document request - *********** service delivery -
I paid up my vehicle account on the 02/08/2021 and lodged a request for Natis documents immediately, to which I was advised would take between 7-10 days maximum. On the 04th I called into your customer care again to ensure this request was submitted and was assured that it had been done. On the 10th, I called in again and was not advised that no request was lodged and that this was now going to be done. I did a follow up once again on the 13th and was advised that the documents were ready for collection by the courier in Randburg and that I should receive them soon. On the 16th, I did another follow to track the whereabouts of my parcel and was again advised still pending collection. This morning (19th) I called in and was fed the nonsense of documents being are ready and awaiting collection from courier. In addition to all of this, I have not even made mention of the numerous emails and logs down via your portal. What the heck is going on ??? I should not be chasing up something that should form part of your process, and furthermore be be constantly be given excuses upon excuses. I demand that this matter is escalated & given high priority as I expect to receive my documents by the end of this week - how that gets done is totally up to your organization as I have been more than accommodating.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
My parcel has been with your courier for the last two days, on both days I followed up throughout the day to find the whereabouts but the only tracking they have is to when the parcel left their warehouse which is at the AM. I keep getting promised delivery will be made on the day before COB but that isn't happening. Instead they are falsely updating their tracking as " Delivery Failed Receiver Not Available " yet they never once arrived at the location.
I made several attempts such as requesting for the parcel to be rerouted to my place of employment, requesting for the drivers contact details to assist him in finding the location and even at my our expense requested to collect the documents from their hub which bare in mind is a 35km traveling distance from me, yet all of that has been in vain.
Further to this, I have received no sense of acknowledgement towards this from your organization yet it was incompetence on your part that led to me awaiting over three weeks and still I have to deal with added frustration of now chasing your courier company in circles.
I demand an immediate remedy to this situation and for this package to be delivered no longer than the EOD, The responsibly lies with Wesbank to ensure their 3rd parties carry out their requisitions adequately, failing so I will take this further & seek legal course.
It is totally absurd to be awaiting NAtis documents almost four weeks later after the account had been paid up.
My parcel has been with your courier for the last two days, on both days I followed up throughout the day to find the whereabouts but the only tracking they have is to when the parcel left their warehouse which is at the AM. I keep getting promised delivery will be made on the day before COB but that isn't happening. Instead they are falsely updating their tracking as " Delivery Failed Receiver Not Available " yet they never once arrived at the location.
I made several attempts such as requesting for the parcel to be rerouted to my place of employment, requesting for the drivers contact details to assist him in finding the location and even at my our expense requested to collect the documents from their hub which bare in mind is a 35km traveling distance from me, yet all of that has been in vain.
Further to this, I have received no sense of acknowledgement towards this from your organization yet it was incompetence on your part that led to me awaiting over three weeks and still I have to deal with added frustration of now chasing your courier company in circles.
I demand an immediate remedy to this situation and for this package to be delivered no longer than the EOD, The responsibly lies with Wesbank to ensure their 3rd parties carry out their requisitions adequately, failing so I will take this further & seek legal course.
It is totally absurd to be awaiting NAtis documents almost four weeks later after the account had been paid up.