NaTis document request extremely slow.
I requested my NaTis documents from Wesbank about 10days ago.
I received a response via email to say that Kedisaletse Borias was handling my request.
Its been 6days since I received that email and have not heard a thing from Wesbank.
Someone please contact me regarding this. Service seems to be extremely slow.
FW: NaTIS Department - [External Email]--- ********** 8331 (CID:5vq$5x5hxft$zpxzgd)
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WesBank's replyOfficial
04 Mar 2019, 12:54Dear Helena
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CC3B.
Regards,
Annalize Joubert
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CC3B.
Regards,
Annalize Joubert
WesBank Service Resolution
Best regards,
WesBank's reply04 Mar 2019, 12:54
Official
Dear Helena
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CC3B.
Regards,
Annalize Joubert
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CC3B.
Regards,
Annalize Joubert
WesBank Service Resolution
Best regards,
's updateReviewer Update
04 Mar 2019, 12:56Thank you for the prompt response
's update04 Mar 2019, 12:56
Reviewer Update
Thank you for the prompt response