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Rudi O
1 reviews | Active since Aug 2021
21 Dec 2022, 11:44
NATIS Document release to ABSA
NATIS Document from Wesbank RC Oosthuizen + Account number *** I don't understand how Wesbank can refuse to release the NATIS document after I moved the financing to ABSA for a better interest rate. I've gone through their online process, telephonic process and ABSA have attempted the same. I do see I am not the only person complaining about the NATIS document on HelloPeter, but I also see Wesbank don't act on any complaints or isn't registered with HelloPeter to conform to any kind of a policy.
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WesBank's replyOfficial
21 Dec 2022, 12:13Dear Rudi Oosthuizen
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply21 Dec 2022, 12:13
Official
Dear Rudi Oosthuizen
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
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Rudi O's updateReviewer Update
21 Dec 2022, 15:13I received a phone call from a lovely person at the Wesbank complaints department. She explained that this was a legal issue and that the document could only be released when requested from an authorized and certified email address. ABSA was clearly at fault for not understanding the basic principles of requesting customer data from Wesbank and then making it the client's problem to get the documents.
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Rudi O's update21 Dec 2022, 15:13
Reviewer Update
I received a phone call from a lovely person at the Wesbank complaints department. She explained that this was a legal issue and that the document could only be released when requested from an authorized and certified email address. ABSA was clearly at fault for not understanding the basic principles of requesting customer data from Wesbank and then making it the client's problem to get the documents.