NATIS DOCUMENT NOT DELIVERED

Hello<br> <br> I have been waiting for my Natis document for over a month. I first requested the document on 21 September 2015 from a Casley who advised that she would email a copy of the document to my husband immediately which did not happen. We then contacted them again to request an emailed copy in the meantime. <br> After a few weeks we contacted Wesbank to get a tracking number and then the courier company to hear where the documents were. The courier company advised that they couldn't find our house and therefore sent the documents back to Wesbank. <br> I contacted Wesbank who said they would resend the documents which also did not happen. Today a consultant from Wesbank called me and advised that I must pay R57 to get my document delivered as I was not home when the courier company came to drop off the document. This is total ******* as no one from the courier company called me to make an arrangement to drop off the document let alone advise that they were outside my house to deliver the document.<br> Ugeshan your staff needs training, do not put me on hold for over 5 minutes, fire the courier company and get your act together. Wesbank needs to accept some responsibility.<br> Meggan Manson