Natis document Hostage

I paid up my car loan with Wesbank and have requested my Natis documents, problem one is that I had to request this after I paid account. I submitted a request on the 9 of December, the account was paid upon the 23td of November.

On the 13th I requested an update, I then on the 14th got a request to pay R350 for Wesbank to transfer the vehicle and send it. This was also a super weird thing as a just paid off everything, now I need to pay another R350, I got no replays, this morning on the 17th I got another mail saying that delivery failed and I need to pay antoehr R55. THe problem there is I have been home the whole time and they just keep asking for money.

THis is reduces service and currently, they are holding my Natis documents hostage with random requests.