NATIS Document Delivery - Frustration with Wesbank Customer Care

Dear Wesbank, do you guys have any customer service? I have paid off my vehicle and waiting for my NATIS documents. The 1st instance where delivery took place I was unfortunately out the country and Wesbank had to re-deliver. I gladly paid the delivery fees in order to get the documents delivered again as it was due to my own timing. This however took a few phone calls to the "you are important to us" line (where you wait forever to speak to someone) in order to get the correct information to action the payment . I had to call because your automated emails does not provide enough information on how this process must work. Be that as it may, I thought it could not get worse as I finally got a reference number with confirmation that delivery will take place in 5-7 working days. Today (17 June 2021) is day number 8 without an update on delivery status. I have phoned again several times and have to wait in the "your call is important to us" que for about 15min each time. All the operators thus far stated that it will be escalated (not sure what that means) without any sort of confirmed new delivery date from them or the automated system. I am going out the country again tomorrow (18 June) and fear I will have to repeat to process again on my return (I cant wait for the day where one can backcharge your own personal time lost due to inefficiencies in a system). You are losing a loyal customer... Wesbank reference Wes2106/01509. Ernest