AS
Adelene S
1 reviews | Active since Jun 2020
04 Jun 2020, 12:23
Natis document
I did not received my NATIS documents after my vehicle was paid in full although Wesbank claimed they have send it, but they cannot give me any proof that I did received the NATIS. I requested another one, paid the R440, send them all the proof and information they needed to supply me with a duplicate. STILL I did not received it. As usual quick to take money but if they have to perform nothing happens. I requested it 3 times now and send them all the proof. I need all 4 documents to enable me to become the title owner which includes the settlement letter and proxy.
Well done Wesbank, you are the most incompatent bunch of people in South Africa.
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Replies (2)
WesBank's replyOfficial
04 Jun 2020, 14:54Dear Adelene,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply04 Jun 2020, 14:54
Official
Dear Adelene,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
AS
Adelene S's updateReviewer Update
25 Jun 2020, 08:40Morning Patience
It seems you gave up on this matter. I did not heard from you in quite some time. This matter is getting urgent because I am going to loose the buyer due to the fact that I cannot present the NATIS. Can you please give me feedbac****!!!! You determined in our previous conversation that the NATIS was delivered to the wrong address. Now what?????? Can I please get it delivered to the correct address ASAP!!!!!! And am I going to get back my R440 that I paid for a duplicate because Wesbank delivered to the wrong address. I expect to have this matter resolved before the end of this wee****!!! In my eyes WESBANK is still useless!!!
It seems you gave up on this matter. I did not heard from you in quite some time. This matter is getting urgent because I am going to loose the buyer due to the fact that I cannot present the NATIS. Can you please give me feedbac****!!!! You determined in our previous conversation that the NATIS was delivered to the wrong address. Now what?????? Can I please get it delivered to the correct address ASAP!!!!!! And am I going to get back my R440 that I paid for a duplicate because Wesbank delivered to the wrong address. I expect to have this matter resolved before the end of this wee****!!! In my eyes WESBANK is still useless!!!
AS
Adelene S's update25 Jun 2020, 08:40
Reviewer Update
Morning Patience
It seems you gave up on this matter. I did not heard from you in quite some time. This matter is getting urgent because I am going to loose the buyer due to the fact that I cannot present the NATIS. Can you please give me feedbac****!!!! You determined in our previous conversation that the NATIS was delivered to the wrong address. Now what?????? Can I please get it delivered to the correct address ASAP!!!!!! And am I going to get back my R440 that I paid for a duplicate because Wesbank delivered to the wrong address. I expect to have this matter resolved before the end of this wee****!!! In my eyes WESBANK is still useless!!!
It seems you gave up on this matter. I did not heard from you in quite some time. This matter is getting urgent because I am going to loose the buyer due to the fact that I cannot present the NATIS. Can you please give me feedbac****!!!! You determined in our previous conversation that the NATIS was delivered to the wrong address. Now what?????? Can I please get it delivered to the correct address ASAP!!!!!! And am I going to get back my R440 that I paid for a duplicate because Wesbank delivered to the wrong address. I expect to have this matter resolved before the end of this wee****!!! In my eyes WESBANK is still useless!!!