NAEDO Payment Failure & correspondence ***********

I usually have a NAEDO payment for my car installment starting on the 1st of every month. This month the first NAEDO payment was sent on the 31st Oct. My salary is only paid on the 4th so there was no funds. However there were no further NAEDO payments attempted to my account. I called Wesbank the moment my salary was in and I noticed that my installment was not deducted. I subsequently changed my debit order date to the 4th to avoid this happening again. During that conversation I was assured that another debit order would be loaded which never happened.<br> <br> Then I proceeded to send another email to the customer service center who does not read my emails properly, refrains from explaining what happened with regards to the NAEDO payment. And still does not seem to grasp the fact that I wanted the debit order loaded last week already so the sooner they do this the better.<br> <br> I have never gone to this much effort to pay someone. My credit score is affected negatively and I refuse to pay any additional fees since this is not a problem on my end but rather that of Wesbank.