1 reviews | Active since Sept 2015
My service plan was cancelled without my consent
Karin Anita Budynkiewicz cancelled my service plan without my consent and now my car cant go for the dued service and I'm loosing out here because my milege is increasing and no service is being done!! My 30 000 KM service wasnt done because of this, 40 000 KM service and No ONE is willing to assit , everytime i call toyata they pass the buck to wesbank, when i call wesbank trhey pass the buck to toyota! so who is supposed to help me now!!?? I'm paying my cars installement every month! MY car is with me! NOT ****** or writtenn off! I want my extended service plan re instated with immediate effect and If I dont get the satisfaction i'm looking for I'm going to email the CEO of Wesbank! Ive been struggling since July! I've had enough now!!
Thank you for bringing your observations to our attention and affording us the opportunity to address this issue comprehensively.
According to our records, this Dealer product was cancelled on 1 June 2014 after you advised our agent that the vehicle was written off. The agent expressly enquired whether the vehicle was merely damaged and you confirmed that your insurer had rendered the vehicle a write off and that a payment of R66 715.00 would be made accordingly in a conversation dated 27 February 2014. Your insurer further confirmed that you received a payout amount to R78, 845.00 on 2 April 2015 as you had opted to retain possession of the salvaged wreck. Furthermore and unbeknownst to the Bank, you further confirmed that the vehicle no longer had comprehensive insurance as a result of the civil arrangement.
This type of arrangement is in conflict with the terms of the policy and therefore the same is null and void and was duly terminated. Direct contact was made to relay this information under separate cover.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing your observations to our attention and affording us the opportunity to address this issue comprehensively.
According to our records, this Dealer product was cancelled on 1 June 2014 after you advised our agent that the vehicle was written off. The agent expressly enquired whether the vehicle was merely damaged and you confirmed that your insurer had rendered the vehicle a write off and that a payment of R66 715.00 would be made accordingly in a conversation dated 27 February 2014. Your insurer further confirmed that you received a payout amount to R78, 845.00 on 2 April 2015 as you had opted to retain possession of the salvaged wreck. Furthermore and unbeknownst to the Bank, you further confirmed that the vehicle no longer had comprehensive insurance as a result of the civil arrangement.
This type of arrangement is in conflict with the terms of the policy and therefore the same is null and void and was duly terminated. Direct contact was made to relay this information under separate cover.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank