TM
Tawanda M
1 reviews | Active since Sept 2012
13 Aug 2015, 11:06
My online profile denies me access
I have phoned Wesbank several times to get my profile sorted so that i can have access to do the various functions online. Before i could do this but now my profile says \Invalid Access". Several phone calls away and the problem still persists. I even spoke to someone this morning and i got the same response. \""Maybe there is a problem with the system"
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
19 Aug 2015, 10:15Hello tmhuri,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Direct contact has been made to provide clarity and intervention herein. We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Direct contact has been made to provide clarity and intervention herein. We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply19 Aug 2015, 10:15
Official
Hello tmhuri,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Direct contact has been made to provide clarity and intervention herein. We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Direct contact has been made to provide clarity and intervention herein. We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank