LW
Lee W

1 reviews | Active since Sept 2013

16 Mar 2016, 17:59

Multiple request to cease marketing ignored

I acquired vehicle finance with Wesbank through my local car dealership a little while ago. I don't recall giving consent for Wesbank to use my information to market to me, but I may be mistaken. However, towards the end of 2015 (I think) I got fed up with the emails, SMSes and post and so called Wesbank requesting that they stop sending me marketing correspondence.<br> <br> Thereafter I continued to receive email and postal correspondence, although the SMSes seemed to have stopped. After a few more emails and letters I emailed Wesbank (2016-01-12) and requested, for a second time, that they stop sending me all marketing correspondence. Since then the emails seemed to have stopped, but the post continues and I am fed up.<br> <br> They are the worst spammers that I believe I have encountered.

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Replies (1)
WesBank
WesBank's reply18 Mar 2016, 10:11
Official
Hello UniekLee,

Thank you for your concerns highlighted. We apologise sincerely for the inconvenience caused and regret that there was no immediate attention to your matter.

We have since contacted you to confirm that all marketing consent has been blocked within our Group.

We trust this matter was handled to your satisfaction.

Yours in Service,
WesBank