Motorite Plan

I'm really disappointed with the service i received from Wesbank motorite plan, i made a cancelation request on my motorite maintenance plan on the 14 September, I received two emails one from Wesbank and the other from motorite stating that I should wait for 30 days for resolution today i called for feedback since 30 day period has passed and Wesbank claim that they haven't received the cancelation request and I should wait for another 30 days for my account to be canceled, I'm really disappointed with poor service, and inconsistency with regard to the information shared. I also don't understand why the process take too long since i was told that motorite plan is part of Wesbank engine room.