most awful experiance

I am writing this email to express my disappointment on the way I was spoken to by Marianne Diedericks who is an employee of WesBank .

I was spoken to in a rude manner just because I am a black client of WesBank .

She did not even give me a chance to enquired properly and just started shouting at me all because I was following up on my refund ,she advised was released Friday the 7th June 2026 .

My reason for following up was that the 48hour has passed and needed to know if there was a reason for the delay . However I was met with a rude response . I really wish that she would treat all races the same as we all use our hard earned money to purchase our assets through WesBank .

Again all I am asking g is to get a clear indication on when the refund would be actioned .