GB
Ge-org Brohammer
1 reviews | Active since Dec 2010
16 Jul 2015, 10:49
Money Making Scheme
I received a phone call asking me to confirm my insurance. They loaded mandatory insurance on my account as a cheap way to make money by de*****ing their customers after I sent them the proof by replying on the email I received. On the message it claims, after numerous attempts, I've only received that one call and not a call since. Very convenient for them and then they lie to you. It's so disgusting that a big brand have resorted to such shoddy business practices.
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WesBank's replyOfficial
20 Jul 2015, 12:53Hello george9747,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was due for activation.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was due for activation.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply20 Jul 2015, 12:53
Official
Hello george9747,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was due for activation.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was due for activation.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank