AL
Anton L
1 reviews | Active since Aug 2015
05 Feb 2024, 09:13
MONEY DEDUCTED
Good day, I financed a new vehicle through Wesbank. The settlement took place on 17 January 2024 on the previous vehicle. On 1 February 2024 my debit order went through on the previous vehicle. Account no: *** amount R 4370.85 THIS IS UNEXCEPTABLE I have sent through all the info to *** Now I have to wait 3 to 5 working days for them to phone me back (which we know is not going to happen). Why should I wait for MY money when it was a mistake from your side. I want this sorted TODAY I am just wondering, does this account for *****ing or just VERY POOR service. *** Anton Labuschagne
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Replies (2)
WesBank's replyOfficial
05 Feb 2024, 09:30Dear Anton Labuschagne,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Feb 2024, 09:30
Official
Dear Anton Labuschagne,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
AL
Anton L's updateReviewer Update
05 Feb 2024, 12:38Good day
This does not mean anything
I have received an email from *** stating it will take 5 days to come back to us (not even stating when this issue will be resolved).
I AM NOT WILLING TO WAIT 5 DAYS BECAUSE OF YOUR POOR SERVICE.
Isnt it against the law to take money that does not belong to you?
I want the managers number, otherwise I am going to contact the Ombudsman asking for assistance.
This does not mean anything
I have received an email from *** stating it will take 5 days to come back to us (not even stating when this issue will be resolved).
I AM NOT WILLING TO WAIT 5 DAYS BECAUSE OF YOUR POOR SERVICE.
Isnt it against the law to take money that does not belong to you?
I want the managers number, otherwise I am going to contact the Ombudsman asking for assistance.
AL
Anton L's update05 Feb 2024, 12:38
Reviewer Update
Good day
This does not mean anything
I have received an email from *** stating it will take 5 days to come back to us (not even stating when this issue will be resolved).
I AM NOT WILLING TO WAIT 5 DAYS BECAUSE OF YOUR POOR SERVICE.
Isnt it against the law to take money that does not belong to you?
I want the managers number, otherwise I am going to contact the Ombudsman asking for assistance.
This does not mean anything
I have received an email from *** stating it will take 5 days to come back to us (not even stating when this issue will be resolved).
I AM NOT WILLING TO WAIT 5 DAYS BECAUSE OF YOUR POOR SERVICE.
Isnt it against the law to take money that does not belong to you?
I want the managers number, otherwise I am going to contact the Ombudsman asking for assistance.