CCvdB
Christiaan Carl van den Berg
1 reviews | Active since Sept 2015
02 Sept 2015, 13:57
mmm
My Uncle, who is a war zone in Iraq, is buying my vehicle from me, Andile Mavi is doing the deal, but the feedback (IF ANY) we get from him is pathetic and he does not give us the correct info needed.<br> <br> He knows my uncle sits in a war zone, and his wife stays in Rustenburg, therefore Wesbank requested a power of attorney letter in order for my aunt to do the deal and sign everything on behalf of my uncle, my uncle is unreachable and can not access the SA Embassy in Iraq, because he is in the middle of a war. Can Wesbank please have some humanity and think for themselves? <br> <br> We paid a deposit of R60 000 on the purchase of the vehicle, I myself signed the invoice and everything as well. The vehicle is kept in the Wesbank Storage facility in Rustenburg. The deal is approved and everything. and NOW, WHEN WE WANT TO GO AND COLLECT THE VEHICLE he comes back to us and tell us my uncle must go to the embassy. <br> <br> WHAT WAS THE POWER OF ATTRONEY FOR THEN???<br> <br> Andile Mavi is costing me a bucket full of money (bacause the vehicle is in storage and occurring further costs) and I WILL hold him, or wesbank accountable for all costs occurring to the delay of the process.<br> <br> RELEASE MY VEHICLE?
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WesBank's replyOfficial
15 Sept 2015, 08:27Hello Christo@101,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. The parties concerned are also required to abide by the prescription stipulated in keeping with due process. We have subsequently concluded the deal successfully and therefore thank you for making WesBank private Finance your asset financier of choice.
Assuring you of our best intentions at all times.
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. The parties concerned are also required to abide by the prescription stipulated in keeping with due process. We have subsequently concluded the deal successfully and therefore thank you for making WesBank private Finance your asset financier of choice.
Assuring you of our best intentions at all times.
WesBank
Best regards,
WesBank's reply15 Sept 2015, 08:27
Official
Hello Christo@101,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. The parties concerned are also required to abide by the prescription stipulated in keeping with due process. We have subsequently concluded the deal successfully and therefore thank you for making WesBank private Finance your asset financier of choice.
Assuring you of our best intentions at all times.
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. The parties concerned are also required to abide by the prescription stipulated in keeping with due process. We have subsequently concluded the deal successfully and therefore thank you for making WesBank private Finance your asset financier of choice.
Assuring you of our best intentions at all times.
WesBank
Best regards,