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Sikholiwe N

1 reviews | Active since Apr 2022

22 May 2022, 05:22

Misleading information

So I was financed by wesbank for the car that I'm currently driving, I paid more than 10% deposit for the car. When I initially got the car Nissan garage advised the model of the car its a hyundai i20 2011 model to my surprise I kinda checked all the documents n the car its a 2009 model n its under batch 3, I was charged for extras n this is a standard car no extras at all. According to wesbank I have paid R127k already on the car but my balance it's R41k n the initial amount of the car is R128k.... I was given false information and I want to take this matter to the ombudsman because wow I'm sooo disappointed. My little advice to anyone that's buying a car make sure you check everything properly, you read your contracts n all to avoid such.

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Replies (1)
WesBank
WesBank's reply23 May 2022, 07:50
Official
Dear Sikholiwe N,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution