ML
M L
1 reviews | Active since May 2021
19 May 2021, 11:17
Misleading and Unprofessional
My vehicle was paid off and i requested the documents from Wesbank. All necessary information was sent to Wesbank on 8 April 2021. In the email there was specified that delivery will be 3-5 working days. 29 April, still no papers, so i requested feedback on where these documents were. Wesbank informed me that i had to go online and pay for the documents. No feedback on the previous arrangements. Incredibly unprofessional and not true to their word! Still no feedback from them 19 May 2021.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
19 May 2021, 13:34Dear M Lang,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply19 May 2021, 13:34
Official
Dear M Lang,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution