misleading account status

ON THE 16TH OF DECEMBER 2015 MY VEHICLE WAS INVOLVED IN AN ACCIDENT AND IT WAS A WRITE OFF ACCORDING TO KING PRICE.I WAS ADVISED BTY KING PRICE TO REQUEST A SETTLEMENT LETTER FROM THE BANK AND ON THE 8 JANUARY 2016 I RECEIVED IT AND THE SETTLEMENT AMOUNT WAS R127863.84. I FORWARDED THAT TO KING PRICE WITH THE OTHER RELEVANT DOCUMENTS AND ON THE 19 JANUARY 2016 KING PRICE PAID R104700.00 .THE WAS A SHORTFALL AMOUNT THAT I NEED TO SETTLE, LUCKLY I HAD A SHORT FALL COVER WITH HOLLARD THAT WAS INCLUDED ON MY INSTALMENT( THE AMOUNT OF R131.00 WAS WHAT I WAS PAYING HOLLARD).ON THE 28 JANUARY 2016 HOLLARD PAID R14509.23 I FORWARDED THE PROOF OF PAYMENT TO WESBANK. I CONTACTATED WESBANK AND SPOKE TO LORRAINE WANTING TO UNDERSTAND THE PAYMENT THAT WAS MADE BY HOLLARD SHE SAID TO ME I MUST CONTACT HOLLARD I TOLD HER THAT I NEED ANSWERS FROM THEM (WESBANK)SINCE I WAS MAKING MY PAYMENTS DIRECTLY TO THEM ,SHE GAVE ME AN EMAIL ADDRESS OF THE PERSON WHO WAS HANDLING MY [Email Removed] SENT HIM AN EMAIL SEEKING CLARITY &to date he never responded.phoned the bank on the 27or 28th I spoke to Antiganny requesting a settlement letter ,he confirmed that my account is paid up and