Mishandling of accounts by Wesbank and Direct Axis should be a ******** offence

I am extremely disappointed at the lack of service from both Wesbank and Direct Axis, i am a client who is doing their best to service a debt i have with them. Since the agreement to honor this debt, my account has been deducted twice by (Wesbank & Direct Axis) and both claim not to know what the other is doing. Furthermore, i requested to settle my arrears and was postponed from making payments, by both institutions.

I am writing wondering if this is not a deliberate act of keeping me into continuous debt. And if at all i need to query this matter through the courts, because i have maintained the patience, hoping that the matter will be resolved and they can bring integrity in how they handle their clients and my account in particular. Nothing has happened thus far. I am sitting here owing, and interest increasing...