Mindless Drones = Inefficient Customer Support

I started a process months ago where I was trying to request the NATIS documents for my dad's vehicle. I was sent from pillar to post doing a run around. for documents and information. On the 26th of June, i finally provided all the required documents and permission and approvals and they agent requested i pay the R350 to process the NATIS documents. I paid the R350 and sent the proof of payment through. now all i get is more idiots asking for more information, either its please provide ID number, or we cant validate your email adress, or please advice what it is we can help you with. Its as if the idiots behind *** are incapable of reading the email trail of previous corespondence. Do they not have a case logging system? whats the point of the reference number if all previous coresspondence isnt recorded there? its as if every idiot picking up the email doesnt know the history at all. Wesbank's Customer support process does not cater for more complex requirements because it is being serviced by mindless drones who cant take a minute to read and understand the details they are receiving.