Miles Ntsangani - Notice Letter Request

Hello Peter I am reporting the bad service I received from Miles Mtsangani, Wesbank Collections Claims Agent from the 13th December 2017 I requested the Notice letter to settle my account with Wesbank and got an email stating that Miles will be the agent assisting me. I sent an emails to Miles and apparently he call me and I didn't answer. When I got hold of him finally. He basically informed me that he called me and the call wasn't answered and when I ask him if that one call was good enough not to trying to call me again, his answer was not clear. When I asked him that I just wanted an update on my account which is ********** 6989 he basically told me that his job was to make sure he follows up with my insurance "MiWay" with the settlement not me and when I asked him who is Wesbank's client between ME and MiWay. He said his job was to follow up with my insurance and when I ask him again why doesn't he reply to my emails, he basically said EMAIL isnt his way of communicating. Now if Miles said that his job was to make sure he follows up with my insurance NOT ME so that the settlement is done. THEN WHY MY SETTLEMENT WAS ONLY DONE YESTERDAY 21ST DEC INSTEAD OF BEFORE THE 16TH DEC SO THAT I CAN PAY ONLY R30,703.51 NOW MY ACCOUNT HAS R2,105 OUTSTANDING BECAUSE THE PAYMENT WAS ONLY DONE YESTERDAY THE 21ST DEC.

I am frustrated as Miles didnt keep me posted with what is happening with the settlement of my account and he didnt even bother to call me or try to call me after he didnt get hold of me the first time and he has the audacity to make me feel like I am not important but yet I am the owner of this account

As a client who is her first time to be in such a situation, Miles handles such issues all the time and all he needed to do is keep me posted or advise me. As the account holder, I am not willing to pay the remaining amount as from my side I did followed up with all parties and guess what my settlement was ONLY done late causing me frustrations left and right

I AM NOT HAPPY WITH MILES SERVICE