OK
Ockert K
1 reviews | Active since May 2013
13 Nov 2018, 16:44
Marketing harassment
I am bombarded by Wesbank offering cash loans. I receive letters in the mail and what seems like daily text messages. I have tried multiple times to unsubscribe. Sometimes it says successful, other times the link displays an error, but clearly I am still on the system. All of this because I once had a vehicle financed through them in the past.
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Replies (2)0
Replies (2)
WesBank's replyOfficial
14 Nov 2018, 08:45Dear Ockert,
We have received and reviewed your Hello Peter post.
Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8527E.
Regards,
Clara
WesBank Service Resolution
We have received and reviewed your Hello Peter post.
Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8527E.
Regards,
Clara
WesBank Service Resolution
WesBank's reply14 Nov 2018, 08:45
Official
Dear Ockert,
We have received and reviewed your Hello Peter post.
Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8527E.
Regards,
Clara
WesBank Service Resolution
We have received and reviewed your Hello Peter post.
Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8527E.
Regards,
Clara
WesBank Service Resolution
OK
Ockert K's updateReviewer Update
19 Nov 2018, 10:42Thanks to a speedy resolution driven by Clara Harvie from Wesbank, I am now removed from the marketing database. I hope they look into the unsubscribing flaw in the system.
OK
Ockert K's update19 Nov 2018, 10:42
Reviewer Update
Thanks to a speedy resolution driven by Clara Harvie from Wesbank, I am now removed from the marketing database. I hope they look into the unsubscribing flaw in the system.