MANUAL PAYMENTS MADE TO WRONG WESBANK ACCOUNT _ DETAILS WHICH WERE SUPP**** TO ME BY WESBANK _ BATTLING TO GET PAYMENTS CORRECETED AND ALLOCATED

Ana,

THE PAYMENT OF 5 NOVEMBER IS STILL NOT REFLECTING ON MY STATEMENT

WHAT THE ****

IVE GOT CHARGES OF R2000 FOR COLLECTION COSTS”

CAN WESBANK GET THIS RIGHT

PLEASE

IM going to get my lawyer to set this is writing to you I will cover my backside I find this TOTALLY UNACCEPTABLE

Kind regards,

Craig Howes *** www.optiplex.co.za

"This communication (including any attachments) contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s), please note that any distribution, copying or use of this communication or the information in it is strictly prohibited. If you have received this communication in error, please notify the sender immediately and then destroy any copies of it."

From: *** <***> Sent: Thursday, 20 February 2020 9:36 AM To: 'Manganyi, Ana' <***> Subject: RE: Wesbank Account *** - [External Email]

Morning

Im frustrated Ive made 6 manual payments – all of the proof of payments are attached again 5 payments are reflecting on your detailed statement – 1 payment is not reflecting MY PAYMENT OF 5 NOVEMBER 2019 What must I do to get the payment to reflect. Who may I escalate this matter to? PAYMENTS MADE PAYMENTS REFLECTING BY WESBANK BY OPTIPLEX VERWERKTE DATUM EFFEKTIEWE DATUM 03 10 2019 18 502,36 ******2019 18 502,36 ******2019 18 502,36 ******2019 18 502,36 ******2019 18 502,36 ******2020 18 502,36

Kind regards,

Craig Howes *** www.optiplex.co.za

"This communication (including any attachments) contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s), please note that any distribution, copying or use of this communication or the information in it is strictly prohibited. If you have received this communication in error, please notify the sender immediately and then destroy any copies of it."

From: Manganyi, Ana <***> Sent: Thursday, 20 February 2020 6:35 AM To: *** Subject: FW: Wesbank Account *** - [External Email]

Good day

I have attached you detail statement the payment for November was allocated on the 16/01/2020.

He payment that we are looking for is for February 2020 and please use the correct reference number ***.

Thanks

Regards, Annah Manganyi Commercial Credit Collections Agent WB CORPORATE Direct line *** // Email ***

Address House of WesBank, Fairland Gauteng // Web wesbank.co.za

WesBank - a division of FirstRand Bank Ltd. An Authorised Financial Services and Registered Credit Provider. NCRCP20. Reg. No. ***.

From: *** <***> Sent: Wednesday, February 19, 2020 5:55 PM To: Manganyi, Ana <***> Subject: RE: Wesbank Account *** - [External Email]

Please see below mail sent 4 Feb --- PLEASE CONFIRM THAT THE PAYMENT HAS BEEN RECORDED AGAINST ACCOUNT

Morning,

Please be advised that I have noticed that the payment of 5 November has not been allocated POP is attached

Please allocate and send new statement

All future payments will be made to the correct account

Kind regards,

Craig Howes *** www.optiplex.co.za

"This communication (including any attachments) contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s), please note that any distribution, copying or use of this communication or the information in it is strictly prohibited. If you have received this communication in error, please notify the sender immediately and then destroy any copies of it."

From: *** <***> Sent: Monday, 13 January 2020 3:06 PM To: '***' <***> Cc: '***' <***>; '***' <***> Subject: FW: Wesbank Account *** Importance: High

Hi

Please help me – I am at my wits end We have made all payments on vehicle , the account IS UPTODATE, if not paid in advance already It seems as though the payments were made from October to December with the wrong account no being *** (Im not sure why the reference is incorrect) when the reference should have been ***. All payment confirmations are attached No my statement shows R6000 interest being levied and 36k outstanding and there is a note of Payment Arrangement – there is no payment arrangement, the vehicle is paid in full I want the interest levied to be reversed

When I call the call centre I get told to send mail, in December this was mailed to Corporate Care without joy, the same mail copied to Annah as below. Please can someone allocate these payments and send me confirmation of all payments recorded

Please feel free to contact me by mail

PLEASE

Kind regards,

Craig Howes *** www.optiplex.co.za

Kind regards,

Craig Howes *** www.optiplex.co.za

"This communication (including any attachments) contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s), please note that any distribution, copying or use of this communication or the information in it is strictly prohibited. If you have received this communication in error, please notify the sender immediately and then destroy any copies of it."

From: Manganyi, Ana <***> Sent: Wednesday, 19 February 2020 9:53 AM To: *** Subject: Wesbank Account ***

Good day

Please urgently make the payment for the above account for the month of February.

Thanks

Regards, Annah Manganyi Commercial Credit Collections Agent WB CORPORATE Direct line *** // Email ***

Address House of WesBank, Fairland Gauteng // Web wesbank.co.za

WesBank - a division of FirstRand Bank Ltd. An Authorised Financial Services and Registered Credit Provider. NCRCP20. Reg. No. ***.

The information contained in this email is legally privileged and confidential, and may contain proprietary and/or personal information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any processing of the email or the information contained therein (including disclosure, copying, distribution, storage) or any action taken or omitted in reliance on this, is prohibited and may be ********. No liability or responsibility is accepted if information or data is, for whatever reason *******ed or does not reach its intended recipient. No warranty is given that this email is free of viruses. The views expressed in this email are, unless otherwise stated, those of the author and not those of FirstRand Bank Limited or its management. FirstRand Bank Limited reserves the right to monitor, intercept and block emails addressed to its users or take any other action in accordance with its email use policy. FirstRand Bank Limited specifically elects to not apply the provisions of the Electronic Communications and Transactions Act 25 of 2002 (as amended) to the content and format of this email, unless expressly stated otherwise. Should the recipient wish to conduct further business dealings with the FirstRand Bank Limited based on the content of this email, a formal, written and physically signed agreement will have to be entered into, to attract any liability on behalf of the FirstRand Bank Limited. Licensed divisions of FirstRand Bank Limited are authorised financial service providers in terms of the Financial Advisory and Intermediary Services Act 37 of 2002(as amended) and is a registered credit provider in terms of the National Credit Act 34 of 2005 (as amended). The information contained in this email is legally privileged and confidential, and may contain proprietary and/or personal information. It is meant solely for the intended recipient. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any processing of the email or the information contained therein (including disclosure, copying, distribution, storage) or any action taken or omitted in reliance on this, is prohibited and may be ********. No liability or responsibility is accepted if information or data is, for whatever reason *******ed or does not reach its intended recipient. No warranty is given that this email is free of viruses. The views expressed in this email are, unless otherwise stated, those of the author and not those of FirstRand Bank Limited or its management. FirstRand Bank Limited reserves the right to monitor, intercept and block emails addressed to its users or take any other action in accordance with its email use policy. FirstRand Bank Limited specifically elects to not apply the provisions of the Electronic Communications and Transactions Act 25 of 2002 (as amended) to the content and format of this email, unless expressly stated otherwise. Should the recipient wish to conduct further business dealings with the FirstRand Bank Limited based on the content of this email, a formal, written and physically signed agreement will have to be entered into, to attract any liability on behalf of the FirstRand Bank Limited. Licensed divisions of FirstRand Bank Limited are authorised financial service providers in terms of the Financial Advisory and Intermediary Services Act 37 of 2002(as amended) and is a registered credit provider in terms of the National Credit Act 34 of 2005 (as amended).