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Pieter C

1 reviews | Active since Jan 2014

25 Jun 2021, 15:50

Managed to leave my car worse off after "fixing scratches & dents"

I took out vehicle financing with Wesbank 2 years ago, along with their so called "scratch and dent" cover/protection - which was marketed to me as a x-amount/month price - however they then proceeded to slap a 24month total onto my policy all at once and thus also charged me interest on that. When I logged a scratch and dent repair claim the other day, I found the entire ordeal of logging the claim extremely un-user-friendly... and then a few days later ended up with a car that in my wife's words now looks literally even worse off post "fixing" vs before - as all they did was to paint over the chips on the white car with a tippex style product - that wasn't even nearly the same white as the colour of the car! Noting that they do obviously ask for the exact colour of your car when they calculate the clearly overpriced premiums that they're planning to charge you for... definitely will highly recommend that no one takes out scrath and dent cover with Wesbank... or for that matter seeing that they clearly couldn't be bothered less simply don't take out financing with them in the first place...

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Replies (1)
WesBank
WesBank's reply28 Jun 2021, 11:26
Official
Dear Pieter C,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution