Make payment arrangement but instead gets handed over to third party for Collections

In the week of the 10th December 2018, I made an arrangement with Wesbank to pay a specific amount for my vehicle due to loss of income until I find a new job opportunity. The employee assisting me confirmed that the arrangement has been noted on the system and will be effective from that day.

Since then three other Wesbank employees contacted me to confirm when payment will be made as there are no arrangement on the account. Now, after making the arrangement Wesbank handed my account over to Collection Solutions (PTY) Ltd who wants payment.