RD
Robin D

1 reviews | Active since Oct 2018

18 Aug 2020, 09:59

Lousy Service from Wesbank

So sad that RMB group generally gets it right first time with their frontline teams but when the dreaded back offices get involved it all collapses

This is a simple request for documentation. I have paid the fees, provided everything Wesbank asked for on 22-July. 26 days later I have been told once, and once only that the case has been escalated. Still nothing.

Sadly, and yet again, I am resorting to HelloPeter to resolve this and here I am

0
Replies (2)
WesBank
WesBank's reply18 Aug 2020, 10:51
Official
Dear Robin D,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
RD
Robin D's update18 Aug 2020, 12:06
Reviewer Update
Wiesaal

The reference number for the case is in the original complaint on the website

Thanks
Robin