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Jeannie S

1 reviews | Active since Mar 2009

02 Feb 2024, 09:33

Looks like you just want to ***** people who dont have money over

You took our car back as we couldnt make payments anymore, and we worked with everyone during this process Then we got an offer on the car, took days to get the settlement!!! You want your money obviously but you make no effort while we are trying our best to get this sorted. Now the dealer wants to go view the car in storage but your service is sooooo pathetic!!! You dont reply, my husband spent two hours on the phone yesterday, spoke to how many different people, received so many incorrect numbers to phone! It makes me wonder if you really do want your money! He gave Olwethu permission yesterday so that she can make the arrangements for the dealer to view the car, the dealer sent a mail, still no reply!!!! And the storage closes at 12:00 today. And the storage confirmed that NO ARRANGEMENTS OR INSTRUCTIONS was given by wesbank! Do you think people whos car has been taken back as airtime to spend on the phone for two hours, let alone pay you back! This is truly ridiculous!!!!! Sort this out!!!!!

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Replies (1)
WesBank
WesBank's reply02 Feb 2024, 09:56
Official
Dear Jeannie Swanepoel
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution